Villa Lombardi – Les Riceys
Version du 27 septembre 2026

PREAMBLE

These Terms and Conditions of Sale govern purchases of additional products and services offered to guests staying at Villa Lombardi, including through the store integrated into the Touch Stay guest guide.

These products and services are offered by SARL VILLA LOMBARDI in connection with the guest’s stay at Villa Lombardi, located in Les Riceys (10340), France.

These Terms and Conditions supplement, where applicable, the general Terms and Conditions governing the accommodation booking.

ARTICLE 1 – PURPOSE

The Villa Lombardi Store allows guests to order, subject to availability, additional products and services related to their stay, including in particular:

• early check-in;
• late check-out;
• champagne and beverages;
• food products or baskets;
• additional services or amenities offered from time to time.

The products and services available, their prices and any specific conditions are displayed directly in the Store at the time of purchase.

ARTICLE 2 – PRICES

Prices for products and services offered in the Store are stated in euros and include applicable taxes where relevant.

The applicable price is the price displayed in the Store at the time the order is placed.

Villa Lombardi reserves the right to change its prices at any time. Any such change will not affect orders that have already been confirmed.

ARTICLE 3 – ORDERS AND PAYMENT

All orders placed through the Store are subject to availability.

An order is considered confirmed once payment has been successfully completed or, where immediate payment is not required, once Villa Lombardi has expressly confirmed the order.

Payment is made using the payment methods available in the Store at the time of purchase.

For services such as early check-in or late check-out, final confirmation remains subject to Villa Lombardi’s operating requirements and booking schedule.

ARTICLE 4 – AVAILABILITY AND PROVISION OF PRODUCTS AND SERVICES

Products and services offered in the Store are subject to stock availability, operational availability and the practical requirements of Villa Lombardi.

Services such as early check-in and late check-out may in particular depend on the departure and arrival times of other guests and on the time required to prepare the property.

If a product or service ordered cannot ultimately be provided, Villa Lombardi will inform the guest as soon as reasonably possible and will, depending on the circumstances, offer an alternative or refund the corresponding amount.

Unless otherwise stated, products ordered through the Store are intended to be delivered, made available or consumed during the guest’s stay at Villa Lombardi.

ARTICLE 5 – CANCELLATIONS, CHANGES AND REFUNDS

Any request to cancel or amend an order must be submitted to Villa Lombardi as soon as possible.

Any refund will depend on the nature of the product or service ordered, the timing of the request and any costs already incurred.

Products or services that have already required specific preparation, a dedicated purchase or particular organisation may be non-refundable.

Where a service cannot be provided due to Villa Lombardi, the corresponding amount will be refunded to the guest or, with the guest’s agreement, replaced by an equivalent service.

ARTICLE 6 – SALE OF ALCOHOLIC BEVERAGES

Alcoholic beverages may only be sold to persons who meet the legal age requirements applicable to their purchase and consumption.

By ordering an alcoholic beverage through the Store, the guest confirms that they meet this requirement.

Villa Lombardi reserves the right to refuse to provide an alcoholic beverage if there is any doubt regarding the recipient’s age or where the legal requirements for supplying alcohol are not met.

Alcoholic beverages ordered through the Store are intended to be consumed during the stay or taken away by the guest, unless otherwise stated.

ARTICLE 7 – LIABILITY

Villa Lombardi undertakes to exercise reasonable care in preparing and providing the products and services ordered.

However, Villa Lombardi shall not be liable for any delay or inability to perform resulting from circumstances beyond its reasonable control, including supply shortages, technical issues, force majeure or unforeseen operational constraints.

The guest remains responsible for the use of the products and services ordered and for complying with any instructions communicated by Villa Lombardi.

ARTICLE 8 – PERSONAL DATA

Personal data collected in connection with an order is used solely for the purpose of processing the order, providing the relevant products or services, managing any necessary communication with the guest and complying with applicable legal obligations.

Such data may be processed by technical service providers required for the operation of the Store and the processing of payments, strictly within the scope of their respective services.

For information regarding the exercise of rights relating to personal data, guests may refer to Villa Lombardi’s Privacy Policy available on the website.

ARTICLE 9 – COMPLAINTS AND CONTACT

Any question, request or complaint concerning an order placed through the Store may be submitted to Villa Lombardi using the contact details provided in the guest guide or on the Villa Lombardi website.

Villa Lombardi will endeavour to respond as soon as reasonably possible.

ARTICLE 10 – GOVERNING LAW

These Terms and Conditions of Sale are governed by French law.

In the event of any difficulty or dispute, the parties will endeavour to reach an amicable solution before initiating legal proceedings.