PRIVACY POLICY

Villa Lombardi – Les Riceys
Version du 20 septembre 2026

1 – DATA CONTROLLER

The controller responsible for the processing of personal data collected through www.lavillalombardi.com and the services offered by Villa Lombardi is:

SARL VILLA LOMBARDI
6 boulevard de Brosses
21000 Dijon
France

SIREN: 841 057 433

Operating establishment:

Villa Lombardi
11 rue du Général de Gaulle
10340 Les Riceys
France

Telephone: +33 (0)3 25 29 12 14
Email: contact@lavillalombardi.com

For any question concerning your personal data, you may contact us at this email address.

2 – PERSONAL DATA COLLECTED

Depending on how you use the website and Villa Lombardi’s services, we may collect the following categories of personal data:

  • first name and surname;
  • postal address;
  • email address;
  • telephone number;
  • information relating to your booking and stay;
  • the number and composition of guests where this information is necessary;
  • special requests or information voluntarily provided when making a booking;
  • information relating to services and extras booked;
  • information contained in communications with Villa Lombardi;
  • data required for invoicing and compliance with accounting obligations;
  • technical information relating to use of the website, such as IP address, browser type or certain browsing data where such information is collected.

We aim to collect only the information necessary for the purposes for which it is processed.

3 – PURPOSES AND LEGAL BASES FOR PROCESSING

Management of bookings and stays

Personal data may be used to:

  • record and confirm bookings;
  • manage payments;
  • prepare for arrival and the stay;
  • communicate practical information and access instructions;
  • manage amendments or cancellations;
  • provide the requested services and extras;
  • manage the relationship with the Guest.

These processing activities are mainly based on the performance of a contract or pre-contractual measures requested by the Guest.

Invoicing and legal obligations

Certain information is processed in order to comply with our accounting, tax and regulatory obligations.

This processing is based on compliance with legal obligations applicable to SARL VILLA LOMBARDI.

Enquiries

Where you contact us without immediately making a booking, we use the information you provide to respond to your request.

The processing is based on pre-contractual measures requested by you or, depending on the nature of the enquiry, on our legitimate interest in responding to requests addressed to Villa Lombardi.

Communications relating to your stay

We may send you communications necessary for the preparation and proper management of your stay, including booking confirmations, arrival information, the guest guide, information concerning booked services and necessary communications before, during or after your stay.

These communications form part of the management of your booking and are separate from marketing communications.

Marketing communications

Where permitted by applicable law, Villa Lombardi may use your contact details to send you information or offers relating to its own services.

Where consent is required, such communications are sent only after your consent has been obtained.

You may unsubscribe at any time by using the unsubscribe link included in the relevant communication or by contacting us at:

contact@lavillalombardi.com

4 – ONLINE BOOKING AND PAYMENT

Villa Lombardi’s website may use specialist service providers for online booking and payment management.

Information necessary to process your booking may therefore be transmitted to the booking system used by Villa Lombardi, including Lodgify, as well as to the associated secure payment provider.

Complete bank card details entered during an online payment are not retained by SARL VILLA LOMBARDI. They are processed by the secure payment provider in accordance with its own security and data protection obligations.

5 – RECIPIENTS OF PERSONAL DATA

Personal data is accessible only to persons and service providers who need it for the purposes described in this Privacy Policy.

These may include:

  • SARL VILLA LOMBARDI and persons responsible for managing the Villa;
  • the online booking provider;
  • the payment provider;
  • technical service providers necessary for the operation and hosting of the website;
  • service providers involved in organising the stay where necessary;
  • the accounting firm and, where required by law, the competent authorities or public bodies.

Personal data is not sold to third parties.

6 – DATA RETENTION PERIODS

Personal data is retained only for as long as necessary for the purpose for which it was collected and, where applicable, for any additional period required or permitted by law.

As a general guide:

  • data relating to a booking is retained for the time necessary to perform the stay and may then be archived for the period necessary to establish, exercise or defend legal claims;
  • accounting documents and invoices are retained for the applicable statutory period;
  • data relating to a prospective customer who has not made a booking may be retained for up to 3 years from the last contact;
  • data used for marketing purposes may be retained until consent is withdrawn or, where permitted by law, for up to 3 years after the last active contact.

Where a person exercises a right that requires certain information to be retained in order to demonstrate compliance with the request, such data may be retained for the period strictly necessary for that purpose.

7 – COOKIES AND TRACKERS

The website may use cookies or other tracking technologies in order to:

  • ensure its technical operation;
  • remember certain user preferences, including language settings;
  • enable the booking system to function;
  • measure website traffic and performance;
  • integrate certain features provided by third-party services.

Cookies strictly necessary for the operation of the website may be placed without consent where permitted by applicable law.

Other cookies and trackers requiring consent are placed only after the user has made a choice.

Users may change their cookie preferences at any time using the consent management tool available on the website.

8 – TRANSFERS OF PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA

Some technical service providers used by Villa Lombardi may, depending on their organisation and infrastructure, process or host certain personal data outside the European Economic Area.

Where such transfers occur, SARL VILLA LOMBARDI takes steps to ensure that they are carried out in accordance with applicable data protection law, including on the basis of an adequacy decision or appropriate safeguards where required.

9 – DATA SECURITY

SARL VILLA LOMBARDI takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

Access to personal data is limited to persons and service providers who require it in connection with their role or services.

As no information system can guarantee absolute security, Villa Lombardi adapts its protective measures according to the nature of the data and the risks identified.

10 – YOUR RIGHTS

In accordance with applicable data protection law, you may, depending on the circumstances, have the following rights:

  • the right of access to your personal data;
  • the right to rectify inaccurate or incomplete data;
  • the right to erasure;
  • the right to restriction of processing;
  • the right to object to certain processing;
  • the right to data portability where the legal requirements are met;
  • the right to withdraw your consent at any time where processing is based on consent.

To exercise your rights, please contact:

contact@lavillalombardi.com

or write to:

SARL VILLA LOMBARDI
6 boulevard de Brosses
21000 Dijon
France

Where necessary to protect your personal data, we may request information enabling us to verify your identity.

11 – COMPLAINT TO THE CNIL

If, after contacting us, you consider that your rights concerning your personal data have not been respected, you have the right to lodge a complaint with:

Commission Nationale de l’Informatique et des Libertés – CNIL

12 – LINKS TO THIRD-PARTY WEBSITES AND SERVICES

The website may contain links to websites or services operated by third parties.

SARL VILLA LOMBARDI does not control the privacy practices of these third parties. We recommend that you review their own privacy policies before providing them with personal information.

13 – CHANGES TO THIS PRIVACY POLICY

SARL VILLA LOMBARDI may amend this Privacy Policy in order to reflect, in particular, changes to the website, the services offered, the service providers used or applicable regulations.

The version applicable is the version published on the website at the time it is consulted.

The date of the latest update is shown at the top of this page.