Villa Lombardi – Les Riceys
Version dated 20 September 2026

PREAMBLE

These Terms and Conditions of Sale, hereinafter referred to as the “Terms and Conditions”, govern bookings and stays at Villa Lombardi, located in Les Riceys (10340), as well as the associated services provided by SARL VILLA LOMBARDI.

Any booking implies that the person making the booking, hereinafter referred to as the “Guest”, has read and unreservedly accepts these Terms and Conditions.

The Guest confirms that they are of legal age and have the legal capacity required to enter into the booking agreement.

Where a booking is made through a third-party platform, the specific terms and conditions of that platform, particularly those relating to payment, amendments or cancellation, may also apply.

ARTICLE 1 – OPERATOR DETAILS

Villa Lombardi is operated by:

SARL VILLA LOMBARDI
6 boulevard de Brosses
21000 Dijon
France

SIREN: 841 057 433

Property address:

Villa Lombardi
11 rue du Général de Gaulle
10340 Les Riceys
France

Telephone: +33 (0)3 25 29 12 14

Email: contact@lavillalombardi.com

Website: www.lavillalombardi.com

ARTICLE 2 – PURPOSE AND SCOPE

These Terms and Conditions apply to all bookings made directly with Villa Lombardi, including through the Website, the online booking engine, by email, by telephone or by any other direct booking method.

The essential features of the accommodation, the dates of the stay, the number of guests, the applicable rate and any additional services are communicated to the Guest before the booking is confirmed.

Any specific conditions attached to the rate selected at the time of booking supplement these Terms and Conditions. In the event of any inconsistency, the specific conditions expressly presented to the Guest at the time of booking shall prevail.

ARTICLE 3 – BOOKING

A booking becomes final once the required information has been provided, these Terms and Conditions have been accepted, the required payment or guarantee has been validated, and a booking confirmation has been sent to the Guest.

The Guest must provide a valid email address and telephone number so that Villa Lombardi can communicate all necessary information relating to the stay.

The booking confirmation includes, in particular, the dates of the stay, the number of guests, the price and the main applicable rate conditions.

Villa Lombardi reserves the right to refuse a booking request in the event of clearly incorrect information, fraudulent use of the booking system, previous breaches of these Terms and Conditions, or where the intended use of the property is incompatible with its purpose.

ARTICLE 4 – PRICES

Prices are stated in euros and include all applicable taxes unless otherwise indicated at the time of booking.

The accommodation price includes, in particular, use of the Villa for the number of guests stated in the booking, household linen, the welcome products provided for the stay, and cleaning before arrival and after departure, subject to normal use of the property.

Optional services, consumptions and additional services not included in the accommodation rate are charged separately.

The applicable prices are those displayed at the time the booking is made.

ARTICLE 5 – TOURIST TAX

Tourist tax is charged in accordance with the regulations and rates applicable at the time of the stay.

The amount may change independently of Villa Lombardi following decisions taken by the relevant authorities.

The applicable amount is shown to the Guest during the booking process or added to the cost of the stay in accordance with the booking system used.

ARTICLE 6 – PAYMENT TERMS

Payment is made using the payment methods offered at the time of booking.

Online payments are processed through a secure payment provider. Villa Lombardi does not retain the complete bank card details entered into the secure payment system.

Payment terms vary according to the rate selected.

Non-cancellable and non-refundable rate

Where the Guest selects a non-cancellable and non-refundable rate, the full cost of the stay is charged at the time of booking.

Except where mandatory law provides otherwise, this amount is not refundable if the Guest cancels the booking.

Cancellable and refundable rate up to 14 days before arrival

The full booking amount is charged at the time of booking.

If the booking is cancelled no later than fourteen days before the scheduled arrival date, the booking amount will be refunded, less an administration fee equal to 5% of the total booking amount.

No refund is due where cancellation takes place less than fourteen days before the scheduled arrival date.

Specific conditions presented to the Guest at the time of booking shall prevail where a particular rate, promotion or special offer provides different terms.

ARTICLE 7 – BANK GUARANTEE AND SECURITY DEPOSIT

Villa Lombardi may request a bank guarantee or place a pre-authorisation on the Guest’s bank card in order to guarantee the Guest’s obligations during the stay.

The amount and conditions of this guarantee are communicated to the Guest at the time of booking or before arrival.

The guarantee may be used in particular in the event of damage, loss or deterioration of equipment, exceptional cleaning costs, unpaid services or consumptions, the presence of more guests than declared, or costs resulting from a breach of these Terms and Conditions.

Any amount charged will correspond to the costs, damage or applicable charges actually incurred or established.

ARTICLE 8 – AMENDMENT OR CANCELLATION OF A BOOKING

Any request to amend or cancel a booking must be sent to Villa Lombardi by email or through the channel used to make the booking.

Subject to availability and Villa Lombardi’s agreement, a stay may in certain circumstances be moved to alternative dates.

A change of dates may result in a change in price according to the rates applicable to the new dates selected.

Where a booking has been made through a third-party platform, amendment and cancellation requests must be made in accordance with that platform’s procedures.

Cancellation by Villa Lombardi

If Villa Lombardi is unable to provide the booked stay for a reason attributable to Villa Lombardi, the Guest will be informed as soon as possible and any amounts paid in respect of the booking will be refunded, without prejudice to any rights available to the Guest under applicable law.

ARTICLE 9 – EARLY DEPARTURE AND NO-SHOW

If the Guest chooses to leave before the scheduled departure date, unused nights and services are not refundable unless otherwise agreed in writing by Villa Lombardi.

In the event of a no-show on the scheduled arrival date, the booking will be treated as used in accordance with the conditions of the selected rate.

ARTICLE 10 – NO RIGHT OF WITHDRAWAL

In accordance with Article L.221-28, 12° of the French Consumer Code, the statutory right of withdrawal applicable to certain distance contracts does not apply to accommodation services, other than residential accommodation, which are to be supplied on a specific date or during a specific period.

The Guest therefore does not benefit from a fourteen-day withdrawal period for a booking at Villa Lombardi.

The applicable cancellation conditions are those corresponding to the rate selected at the time of booking.

ARTICLE 11 – ARRIVAL AND DEPARTURE

The Villa is available from 4:00 pm on the day of arrival.

On the day of departure, the property must be vacated no later than 10:00 am.

The information required to access the Villa is communicated to the Guest before arrival.

The Guest agrees to respect the agreed times. An unauthorised late departure that affects the preparation of the property for the following stay may result in additional charges corresponding to the costs actually incurred.

ARTICLE 12 – NUMBER OF GUESTS

The number of people staying at the Villa may not exceed the number declared at the time of booking or the authorised maximum capacity of the accommodation.

Any additional guest must be reported to and approved by Villa Lombardi in advance.

The Villa is intended exclusively for temporary tourist accommodation.

Subletting, transferring a booking, or using the property for professional or commercial purposes without Villa Lombardi’s prior written agreement is prohibited.

The Villa’s address may not be used as a main residence, registered office or business address.

ARTICLE 13 – RESPECT FOR THE PROPERTY

The Guest and all accompanying persons agree to use the Villa, its equipment, furniture and outdoor areas reasonably and for their intended purpose.

The Guest is responsible for the behaviour of all persons staying at the property or invited onto the premises.

Any damage, breakdown or fault identified during the stay must be reported to Villa Lombardi as soon as possible.

Furniture and equipment must not be moved, dismantled or altered in any way likely to cause damage.

ARTICLE 14 – PETS

Pets are not permitted at Villa Lombardi unless Villa Lombardi has given exceptional written approval before the stay.

If an unauthorised animal has been brought onto the property and special cleaning or treatment is required, a charge of €200 may be made, without prejudice to any additional costs arising from damage actually caused.

ARTICLE 15 – NON-SMOKING PROPERTY

Smoking is strictly prohibited inside Villa Lombardi.

Guests wishing to smoke must do so outside and with due respect for the property.

If this rule is breached and specialist cleaning, odour treatment or disinfection is required, a charge of €300 may be made.

ARTICLE 16 – PEACE AND QUIET, PARTIES AND EVENTS

The Guest agrees to respect the peace and quiet of the neighbourhood and to avoid any behaviour or level of noise likely to cause a nuisance.

Parties, receptions or events involving persons who are not included in the booking are permitted only with Villa Lombardi’s prior written agreement.

Villa Lombardi may require the immediate cessation of any behaviour affecting safety, the peace of the neighbourhood, public order or the integrity of the property.

In the event of a serious or repeated breach, Villa Lombardi may require the occupants to leave the property, without prejudice to any amounts due in respect of damage or costs incurred.

ARTICLE 17 – SWIMMING POOL, JACUZZI AND OUTDOOR FACILITIES

Use of the swimming pool, jacuzzi and other leisure facilities is reserved for guests staying at the Villa and is subject to the instructions provided by Villa Lombardi.

Children must remain under the constant supervision and responsibility of an adult, particularly around the swimming pool and jacuzzi.

The Guest agrees to comply with all safety devices, hygiene requirements and instructions relating to the use of the facilities.

Any malfunction must be reported to Villa Lombardi and no safety device may be disabled or interfered with.

ARTICLE 18 – CLEANING AND MAINTENANCE

The Villa is prepared and cleaned before the guests’ arrival.

End-of-stay cleaning is included in the accommodation rate, subject to normal use of the property.

Dishes, kitchen equipment and all areas of the Villa must be left in a reasonable condition.

Additional cleaning costs may be charged where exceptional cleaning is required as a result of abnormal use of the property.

The Guest must not carry out repairs personally. Any breakdown or fault must be reported to Villa Lombardi.

ARTICLE 19 – ACCESS TO THE PROPERTY DURING THE STAY

Villa Lombardi respects the Guest’s private enjoyment of the property during the stay.

However, Villa Lombardi or an appointed contractor may need to access the property where intervention is required for safety reasons, urgent repairs, technical faults or to prevent damage.

Except in an emergency, the Guest will be informed in advance.

ARTICLE 20 – PERSONAL BELONGINGS AND INSURANCE

Villa Lombardi shall not be liable for the loss, theft or damage of personal belongings belonging to guests unless Villa Lombardi’s legal liability has been established.

It is the Guest’s responsibility to ensure that they and all accompanying persons have appropriate personal insurance and third-party liability insurance for the stay.

Guests’ personal belongings are not covered by the property’s insurance policy.

ARTICLE 21 – ADDITIONAL SERVICES

Villa Lombardi may offer additional services or extras, including breakfast, welcome platters, drinks, Champagne or other services designed to enhance the stay.

The nature, price and booking conditions of these services are communicated to the Guest before they are ordered.

Certain services may be provided by independent third-party providers.

Where the contract is entered into directly between the Guest and an independent third-party provider, that provider remains responsible for the performance of the service.

ARTICLE 22 – LIABILITY AND FORCE MAJEURE

Villa Lombardi is responsible for the proper performance of its obligations within the limits provided by applicable law.

Villa Lombardi cannot be held responsible for events, disturbances or inconvenience resulting from circumstances outside its reasonable control.

Where an event constitutes force majeure under applicable law and prevents the stay from being provided, the rights and obligations of the parties will be determined in accordance with the applicable legislation.

ARTICLE 23 – PERSONAL DATA

Personal data collected in connection with a booking is used in particular to manage the booking and payment, prepare the stay, provide the necessary information before, during and after the stay, ensure transaction security and comply with Villa Lombardi’s legal and administrative obligations.

This information may be shared with service providers strictly necessary for these purposes, including the booking engine, payment provider and service providers involved in the stay.

Detailed information concerning the processing of personal data and the rights of individuals is provided in the Privacy Policy available on the Website.

Marketing communications are sent in accordance with applicable regulations and the choices expressed by the recipient.

ARTICLE 24 – COMMUNICATIONS RELATING TO THE STAY

As part of the booking, the Guest may receive communications necessary to prepare and manage the stay, including the booking confirmation, practical information, access instructions, guest guide, information relating to booked services and a message following departure.

These communications are separate from marketing or advertising communications.

ARTICLE 25 – INTELLECTUAL PROPERTY AND USE OF THE WEBSITE

The texts, photographs, logos, graphics and other content appearing on the Website are protected by applicable intellectual property laws.

They are provided for personal and non-commercial use.

Any unauthorised reproduction, distribution, extraction or commercial use is prohibited.

Users agree not to use the Website fraudulently or in any manner likely to compromise its operation or security.

ARTICLE 26 – COMPLAINTS

Any difficulty encountered during the stay should, wherever possible, be reported immediately to Villa Lombardi so that it can be resolved.

Any complaint made after the stay may be submitted in writing to:

SARL VILLA LOMBARDI
6 boulevard de Brosses
21000 Dijon
France

Email: contact@lavillalombardi.com

Villa Lombardi and the Guest will endeavour to reach an amicable resolution.

ARTICLE 27 – CONSUMER MEDIATION

In accordance with the French Consumer Code, any Guest acting as a consumer may use a consumer mediation service free of charge with a view to resolving a dispute with Villa Lombardi amicably, provided that a written complaint has first been submitted to Villa Lombardi and no amicable solution has been reached.

ARTICLE 28 – APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are governed by French law.

In the event of a dispute, the parties will first endeavour to reach an amicable solution.

If no amicable settlement or mediation is reached, the dispute may be brought before the competent courts in accordance with the applicable legal rules.

Nothing in these Terms and Conditions deprives a consumer Guest of any mandatory rights granted under applicable law.

If these Terms and Conditions are translated into another language, the French version shall prevail in the event of any discrepancy in interpretation, subject to any mandatory provisions of applicable law.

ARTICLE 29 – AMENDMENTS TO THESE TERMS AND CONDITIONS

Villa Lombardi may amend these Terms and Conditions, in particular to reflect changes in its services, commercial terms or applicable regulations.

The Terms and Conditions applicable to a booking are those accepted by the Guest at the time the booking is made.